Customer Service

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions
  • Viewing Orders
  • Updating Account Information
Shipping & Delivery

Non-perishable Orders
(all items excluding our Gourmet Perishable Cheeses & Meats):


All non-perishable orders received before 12pm PST Monday thru Friday will ship the same day.  All non-perishable orders received after 12pm PST will ship the following business day.  All non-perishable orders received on weekends or holidays will ship the following business day.


Perishable Orders
(all Gourmet Perishable Cheeses & Meats):


All Gourmet Perishable Cheeses & Meats require additional non-toxic refrigerant gel packs and insulated shipping liners to guarantee their freshness upon arrival.  To ensure this freshness, all orders will only ship Monday thru Wednesday excluding Holidays.  All orders received before 12pm PST Monday thru Wednesday will ship the same day. All orders received after 12pm PST will ship the following business day Monday thru Wednesday excluding Holidays. All orders received on weekends or holidays will ship the following business day.


UPS Ground Shipping:  Will Arrive In 1 to 5 Business Days Depending On the Transit Time from Temecula, CA (Excluding the Ship Day, Saturdays & Sundays)

UPS Three Day Select:  Will Arrive In 3 Business Days (Excludes the Ship Day, Saturdays & Sundays)

UPS Second Day Air:  Will Arrive In 2 Business Days (Excludes the Ship Day, Saturdays & Sundays)

UPS Next Day Air Saver:
  Will Arrive In 1 Business Days (Excludes the Ship Day, Saturdays & Sundays)


Saturday Delivery Saturday Delivery is available.  If this service is requested on any day prior to Friday, your order will be held and shipped on the appropriate day to arrive on Saturday.

Privacy & Security


We recognize that your privacy is important to you and are committed to maintaining and using your information responsibly. Our privacy policy describes the information we collect and how we use it. For more information relating to your privacy and security, please click here:  Privacy Policy

Returns & Replacements

Our 100% Quality Guarantee


We strive to provide exceptional gifts and superior customer service at Alder Creek Gift Baskets. If you are not completely satisfied with your order, we will redeliver, refund or offer a replacement if the original gift is no longer available. You must contact us within 30 days of your shipment.
Email us using our online Customer Service Inquiry Form
Call us at 888-540-0449 Monday thru Friday 8am – 5pm PST. Please reference your order number.
Substitutions and Arrival Dates

f the gift of your choice is unavailable or does not meet our high standards for quality, we may need to substitute an item of equal or greater value.
 
Placing Orders

Orders can be placed online with our secure and verified order management and payment processing systems.  If you would like additional assistance, you may call our toll free number at 888-540-0449.  We will be please to assist you.


Canceling or Revising Orders


We will do our best to accommodate your needs with canceling or revising an order.  Due to the nature of our business, our order processing and shipping times are very short.  If your order has been shipped, we may be unable to cancel or revise your order.  For assistance in canceling or revising your order, please call our toll free number at 888-540-0449.


Payment, Pricing & Promotions


We accept major credit cards (American Express, Visa, MasterCard and Discover), PayPal and Google Checkout as payment options. 


We reserve the right to amend prices on the site at any time.  From time to time, despite our endeavor to maintain accurate and correct pricing on the website, there may be mistake(s). 
If there is a mistake, you will be notified before the product(s) are shipped to you.


Shipping charges are not included in the price of the product for most items, unless an item is selected for our Free Shipping promotion.


Viewing Orders


You may view your order by logging into My Account and viewing your order history.


Updating Account Information


You may update your account information by clicking My Account to update your personal information online. If you have lost or do not remember your password, you may click the Forgot Your Password link and you will be sent a new password. We will only send password information to the email address listed under the account. Password information cannot be given out over the phone.